Support
We answer within two working days.
Email support@toxoff.app from the address you use with toxoff, and tell us what you expected and what happened instead. Screenshots help.
Common questions
A comment was removed that should have stayed
Open the Log tab, find the comment under Hidden, expand it and tap Restore. It reappears on Instagram straight away. Deleted comments can't be restored; if that happens often, lower the sensitivity in Filters or switch the action to Hide.
A toxic comment wasn't caught
Raise the sensitivity in Filters, check that the category is switched on, or add the exact words to your keyword blocklist. New comments are checked within a few minutes of being posted.
Which account is being moderated?
Home shows every connected account and whether it is active. Accounts beyond your plan's limit are shown as not moderated. Pause moderation on any account with its switch.
How do I cancel or change my subscription?
Subscriptions are sold by Apple. On your iPhone open Settings > [your name] > Subscriptions > toxoff, or use Manage subscription in the app's Settings. Refunds are handled by Apple.
How do I stop toxoff using my Instagram, or delete my data?
Does toxoff read my messages or post anything?
No. toxoff only asks Instagram for permission to read, hide and delete comments on your own posts. It never sends messages, replies, likes or posts.